The world is currently experiencing an unprecedented situation with the outbreak of the coronavirus (COVID-19). While this impacts many people, we know that managing through this time can be particularly challenging for people with diabetes. Below includes some additional information to help guide your diabetes management.

For educational information about diabetes and COVID-19, please visit the Diabetes UK or JDRF website.

1)      How can I connect with my healthcare team remotely?

Our FreeStyle Libre Digital Ecosystem provides you with the FreeStyle LibreLink mobile phone app and LibreView, a secure cloud-based software that allows both you and your doctor to connect remotely at no cost.

For more information on how to download the FreeStyle LibreLink app, create a LibreView account, and how to set up data sharing with your healthcare team, please download our LibreView Quick Start Guide.

LibreView Quick Start Guide [PDF]

2)      How can I connect with family and caregivers remotely?

If you are using the FreeStyle LibreLink mobile app to scan your Sensor, you can invite your family/caregiver to access your glucose data remotely, anytime by using LibreLinkUp app. Visit the LibreLinkUp page to see how to do this.

3)      As borders are closed – how can I get my products?

We are closely monitoring the COVID-19 situation across our business operations and we are working with local teams and relevant authorities as the situation evolves. At this time, there has been no impact on availability of Abbott’s diabetes care products in the UK. The border restrictions currently apply to people, not products or cargo.

4)      Can I order more sensors via the web shop? (self-funding customers)

If you visit the Sensor product page you will see information and instructions related to the amount of Sensors you’re able to order. At the moment, there is no plan to increase or decrease these options.

5)      Can I get my sensors delivered from the pharmacy? (prescription patients)

Most pharmacies in the UK remain open and may offer services such as home delivery. Please contact your local pharmacy for more information if you have questions.